Last fall, the Texas Medical Board (TMB) published a new proposal to overhaul the agency’s rules that included a new mandatory complaint notification requirement for providers. In December 2024, the TMB voted to approve these rules, which took effect January 9,2025.
What NPs Need to Know About the New Rules:
- What the New Rules Say: Rule §177.2 on Mandatory Complaint Notification requires physicians to post public notifications on how to file complaints with the board at “any location where physician supervision or delegation is required.” This would include all clinics where NPs work, regardless of whether the physician is on site. This would also include NP practice owners and telemedicine practices.
- Effective Date: January 9, 2025
- How to Comply: See requirements and graphics below.
Rule language:
(b) The required notice must be:
(1) displayed in a prominent location at a licensee’s place of business, practice, or any location where physician supervision or delegation is required;
(2) in English and Spanish of no less than 8½ inches by 11 inches in size;
(3) no smaller than standard 24-point Times Roman print;
(4) entirely in black print on white background; and
(5) with no alterations, deletions, or additions to the language.
(c) Licensees providing telemedicine must provide the required notice
(1) on a prominently displayed link on the provider website;
(2) in a provider app, by recording, or in a bill for services;
(3) in no less than a 10-point easily readable font; and
(4) with no alterations, deletions, or additions to the language.
